Terms and Conditions
General Terms and Conditions
This website, Raufford, is an online retail store operated by F.S MARKETING LTD, a company registered in England and Wales.
Throughout this website, the terms “we”, “us”, “our”, and “operator” refer to Raufford, which is operated by F.S MARKETING LTD, the legal entity responsible for the operation, management, customer service, payments, and legal compliance of this website.
By accessing this website and/or purchasing products from us, you agree to be bound by these Terms and Conditions, as well as by our related policies, including the Privacy Policy, Return & Refund Policy, and Shipping Policy.
If you do not agree to these Terms and Conditions in full, you must not use this website or its services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products and services online.
By using this website, you confirm that you are at least the legal age of majority in your place of residence, or that you have obtained the consent of a parent or legal guardian where required by law.
You may not use our products or services for any unlawful or unauthorised purpose, nor violate any applicable laws or regulations.
We reserve the right to refuse service to anyone, at any time, for any lawful reason.
Right of Cancellation (Cooling-Off Period)
In accordance with the UK Consumer Contracts Regulations 2013, consumers have a legal cooling-off period of 14 days.
This means that when purchasing products from Raufford, you have the right to cancel your contract within 14 days, without providing any reason.
The 14-day cooling-off period begins on the day you receive your goods.
To exercise your right of withdrawal, you must notify us within this period by a clear statement, such as sending an email to support@raufford.co.uk.
If you cancel within the cooling-off period, any payments made will be refunded within 14 days, provided the goods have been returned or proof of return has been supplied.
Definitions
Cooling-off period: the legally required 14-day period during which the consumer may exercise their right of withdrawal, starting from the day the goods are received.
Consumer: a natural person acting outside their trade or profession.
Right of withdrawal: the consumer’s legal right to cancel a distance contract within the cooling-off period.
Entrepreneur: the legal entity offering products or services at a distance, being F.S MARKETING LTD.
Distance contract: a contract concluded without the simultaneous physical presence of both parties.
Identity of the Operator
Website name: Raufford
Legal operator: F.S MARKETING LTD
Company registration number: 16649962
Registered address: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Customer service email: support@raufford.co.uk
Prices and Payments
All prices displayed on this website are subject to availability and may be updated at any time. In the event of pricing errors, we reserve the right to cancel or refuse orders placed at an incorrect price.
Payments must be completed using the available payment methods at checkout. All transactions are processed securely.
Delivery and Performance
Orders will be delivered to the address provided by the customer. If delivery is delayed or cannot be completed, the customer will be informed and may cancel the contract without additional cost.
The risk of loss or damage passes to the consumer upon delivery of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal may be excluded for certain products as permitted by law, including personalised goods, sealed hygiene products once unsealed, perishable goods, and digital content supplied with prior consent.
Personal Data
The processing of personal data is governed by our Privacy Policy, which explains how data is collected, used, and protected.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Company Information
Website name: Raufford
Company name: F.S MARKETING LTD
Company registration number: 16649962
Address: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: support@raufford.co.uk
Customer service hours: Monday to Friday, 9:00 a.m. to 9:00 p.m. (UK time)
Response time: Within 24 business hours
