Privacy Policy
This website, Raufford, is operated by F.S MARKETING LTD, a company registered in England and Wales. F.S MARKETING LTD is the legal entity and data controller responsible for the operation of this website and for the processing of personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
Data Controller (Who We Are)
Website name: Raufford
Company name: F.S MARKETING LTD
Company registration number: 16649962
Registered address: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: support@raufford.co.uk
Personal Data We Collect
We may collect and process the following categories of personal data:
• Identity information (name, billing address, shipping address)
• Contact information (email address, telephone number)
• Order and transaction data (products purchased, payment status)
• Account information, if you create an account
• Communication data, including emails or messages you send to us
• Technical data, such as IP address, browser type, and device information
• Usage data, relating to how you interact with our website
• Cookie and tracking data
Legal Basis for Processing (UK GDPR – Article 6)
We process personal data only when there is a lawful basis to do so, including:
• Performance of a contract, to process and deliver orders
• Legal obligation, to comply with tax, accounting, and consumer protection laws
• Legitimate interests, to improve our services, prevent fraud, and ensure website security
• Consent, where you have explicitly provided it, such as for marketing communications or optional cookies
How We Use Your Personal Data
Your personal data is used to:
• Process and fulfil orders
• Provide customer support
• Communicate with you regarding orders or enquiries
• Improve website performance and user experience
• Comply with legal and regulatory obligations
We do not use personal data for purposes incompatible with those described in this Privacy Policy.
Data Retention
We retain personal data only for as long as necessary, including:
• Order and transaction data: retained for up to 6 years for legal and accounting purposes
• Customer service communications: retained for up to 2 years
• Marketing data: retained until consent is withdrawn
• Technical and usage data: retained for a limited period for security and analytics
When data is no longer required, it is securely deleted or anonymised.
Sharing Your Personal Data
Personal data may be shared only where necessary with trusted third parties, including:
• Shopify, as our e-commerce platform provider
• Payment processors and payment service providers
• Email and communication service providers
• Analytics and website performance tools
Personal data is never sold and is shared only under appropriate data protection safeguards.
International Data Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent legal protections.
Automated Decision-Making and Profiling
We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.
Your Data Protection Rights
Under the UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability, where applicable
• Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact support@raufford.co.uk.
Cookies and Tracking Technologies
We use cookies and similar technologies to ensure website functionality, analyse traffic, and improve user experience.
You can manage your cookie preferences through our cookie banner when you first visit the website. Disabling cookies via browser settings may affect website functionality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of the website indicates acceptance of the updated policy.
Contact and Complaints
If you have questions or concerns about this Privacy Policy or the processing of your personal data, please contact support@raufford.co.uk.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Company Information
Website name: Raufford
Company name: F.S MARKETING LTD
Company registration number: 16649962
Address: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: support@raufford.co.uk
Customer service hours: Monday to Friday, 9:00 a.m. to 9:00 p.m. (UK time)
Response time: Within 24 business hours
