Shipping Policy
Important Information
• Order cut-off time: 15:00 (UK time)
• Order processing time: 1–3 working days
• Delivery time: 4–6 working days
• Shipping costs: Free of charge within the United Kingdom
• Taxes: All applicable taxes, including UK VAT, are already included in the product prices
Shipping Details
Orders placed before 3:00 p.m. will begin processing on the same business day. Orders placed after this time will be processed on the next business day.
Order processing takes 1 to 3 working days, followed by an estimated delivery time of 4 to 6 working days.
Once your order has been dispatched, you will receive a confirmation email confirming shipment.
Pricing, Taxes and VAT
All prices displayed on our website are final prices and include all applicable taxes, including UK Value Added Tax (VAT) at the legally applicable rate.
There are no additional taxes, VAT charges, or hidden fees added at checkout for orders delivered within the United Kingdom. The price shown on the product page is the total amount payable.
Tracking Your Order
After placing your order, you will receive an email containing your tracking number and a tracking link to follow your delivery.
Shipping Costs
Delivery is free throughout the United Kingdom. No handling, shipping, or additional fees are charged.
Delays in Delivery
We apologise for any delays caused by circumstances beyond our control, such as public holidays, adverse weather conditions, or periods of high demand. If your order is delayed, please allow an additional three working days before contacting customer support.
Cancellations
If you wish to cancel your order, please contact support@raufford.co.uk as soon as possible. Cancellation requests must be received before order processing begins.
Defective or Damaged Items
If your package arrives damaged or you receive an incorrect item, please contact support@raufford.co.uk within 24 hours of delivery. Please include your order number, clear photos, and a description of the issue so we can resolve it promptly.
Company Information
Website name: Raufford
Company name: F.S MARKETING LTD
Company registration number: 16649962
Address: 167–169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: support@raufford.co.uk
Customer service hours: Monday to Friday, 9:00 a.m. to 9:00 p.m. (UK time)
Response time: Within 24 business hours
